Metric 5 annual resident satisfaction survey
Make Oregon Metric 5 simpler—and more useful.
CoreQ Surveys helps Oregon facilities coordinate the annual resident survey, calculate average item scores, document participation and translate required feedback into practical quality-improvement priorities.
Targeted insights + real-time analysis
Use the annual requirement as a management signal.
Care Analytics helps assisted living and residential care leaders understand where resident experience stands, which service areas need attention and what to improve before the next measurement cycle.
- Text, tablet and paper survey response options designed for senior-care populations.
- Secure, privacy-conscious survey processes and CoreQ vendor and upload support.
- Flexible programs for one facility or a multi-location organization.
Metric 5 at a glance
Four questions. One annual snapshot.
Residents rate the overall facility, staff, care and food on a five-point scale from Poor (1) to Excellent (5).
Reporting workflow
From survey administration to Oregon data entry.
Survey
Use an independent third-party vendor to collect resident feedback.
Calculate
Receive average scores for each required CoreQ item.
Enter
The facility enters scores and participation data in the Oregon application.
Improve
Use results to identify strengths and targeted improvement priorities.
Oregon annual resident satisfaction FAQs
Answers preserved from the current program page.
Who pays for the surveys?
The facility is responsible for paying a third-party vendor to conduct the surveys.
Who enters the data into the Oregon application?
The facility enters the average scores for each CoreQ item supplied by the vendor. Vendors do not have access to the state application.
How may surveys be administered?
Oregon permits several administration methods, which facilities record in the Metric 5 data-entry field. Care Analytics currently provides text, tablet and paper survey delivery.
Can a family member complete the resident survey as a proxy?
No. The resident survey is intended to capture the resident’s own opinion. Oregon also requires a separate family satisfaction survey for memory care facilities.
What if a resident cannot complete the survey?
Some residents, particularly those with cognitive impairment, may be unable to participate. That is meaningful program information and is reflected in the number of surveys distributed and completed.
Is there a minimum number of responses?
To protect confidentiality and support fair measurement, facilities with fewer than 10 responses will not have results reported individually. Their responses still contribute to regional and statewide averages.
Can surveyed residents leave before year-end?
Yes. The annual satisfaction survey is a snapshot in time, so some residents may no longer live at the facility when the data is entered.
Who should be excluded?
The existing Metric 5 article lists residents with significant cognitive impairment, residents with court-appointed guardians, residents on hospice and residents in the facility for fewer than two weeks.
Why Metric 5 matters
Resident voice is quality data.
The annual survey helps facilities identify strengths and areas needing improvement in overall experience, staff, care and food.
Results support resident-centered quality improvement while contributing to regional and statewide understanding of Oregon long-term care experience.
Read the Metric 5 articleMake Oregon Metric 5 easier this year.
Care Analytics can help with administration, resident outreach, score calculation, reporting support and actionable analysis.