Understand the CoreQ Questions - And What They Mean for Your Organization
Every CoreQ survey uses standardized questions designed to measure resident and family satisfaction. Care Analytics helps you administer these surveys correctly, maximize response rates, and transform responses into actionable performance insights.
The Questions?
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In recommending this facility to your friends and family, how would you rate it overall?
Overall, how would you rate the staff?
How would you rate the care you receive?
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In recommending this facility to your friends and family, how would you rate it overall?
Overall, how would you rate the staff?
How would you rate the care your family member receives?
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In recommending this facility to your friends and family, how would you rate it overall?
Overall, how would you rate the staff?
How would you rate the care you receive?
How would you rate how well your discharge needs were met?
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In recommending this facility to your friends and family, how would you rate it overall?
Overall, how would you rate the staff?
How would you rate the care you receive?
Overall, how would you rate the food?
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In recommending this facility to your friends and family, how would you rate it overall?
Overall, how would you rate the staff?
How would you rate the care your family member receives?
Who should receive the CoreQ Surveys?
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Residents or family that meet the following criteria should be excluded: residents with diagnosis of dementia impairing their ability to answer the questionnaire (defined as having a BIMS score on the MDS as 7 or lower*); on hospice as recorded on the MDS as Hospice (O0100K1 = 1); lived in the SNCC for less than 100 days; have a court-appointed guardian, and family members who reside in another country.
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All patients admitted from a hospital to the SNCC, regardless of payor, who were then discharged back to the community (e.g., their home or an assisted living) within 100 days of admission are initially eligible. Patients that meet the following criteria should be excluded: discharged to a hospital, another SNCC, psychiatric facility, Inpatient Rehabilitation Facilities (IRF), or Long Term Care Hospital (LTCH), or on hospice; diagnosis of dementia impairing their ability to answer the questionnaire (defined as having a BIMS score on the MDS as 7 or lower*); have a legal court-appointed guardian; left Against Medical Advice (AMA); and died during their SNCC stay.
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Residents or family members that meet the following criteria should be excluded: residents with diagnosis of dementia impairing their ability to answer the questionnaire (defined as BIMS score of 7 or lower or MMSE score of 12 or lower*); legal court-appointed guardian; on hospice; in the AL for less than two weeks; and family members who reside in another country.
How do I administer the CoreQ Surveys?
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The timing and frequency in which CoreQ should be administered can be left up to the provider or vendor with a couple of caveats. For SNCC long-stay residents, the sample selection should be a cross-sectional sample of current residents or family done at a single point in time. It should be administered at least once a year. Use reminders, follow up surveys and other techniques to boost response rate. The month the initial survey was administered should be used as the month associated with CoreQ Long-Stay results.
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This should include all individuals discharged from the SNCC back to the community over the next six-month period. CoreQ should be administered/received within two weeks of discharge from the center. The data collection should continue for the next six months, or may stop once you receive 125 or more consecutive valid responses. These must be consecutive returns and cannot be the best 125 responses. The questionnaire should be administered after discharge, not the day of discharge. We encourage the use of reminders, follow up surveys and other techniques to boost response rate. The end month of data collection in the six-month period should be recorded as the month the Short Stay measure was collected.
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This should follow same instructions as for CoreQ Long-Stay.
