Oregon Quality Metric #5: Results of an Annual Satisfaction Survey

Oregon Quality Metric 5 focuses on resident satisfaction through an annual survey. Care teams can also review the complete CoreQ questions and eligibility guide. It gathers direct feedback about resident experience and provides practical information for quality improvement.

Purpose of Metric 5

Metric 5 evaluates satisfaction with the overall facility, staff performance, care quality and food. The feedback helps facilities identify strengths and focus improvement work.

Survey administration

An independent entity conducts the survey annually to support objectivity. Facilities coordinate with an independent survey vendor. Residents answer four standardized questions:

1. In recommending this facility to your friends and family, how would you rate it overall?
2. Overall, how would you rate the staff?
3. How would you rate the care you receive?
4. Overall, how would you rate the food?

Responses use a five-point scale from Poor (1) to Excellent (5).

Data reporting

Facilities report:

• Number of residents who received the survey.
• Number of residents who returned the survey.
• Number of residents who completed the survey.
• Survey administration method used for the annual program.

Oregon publishes current reporting instructions and data-collection materials for each annual cycle. Confirm the active deadline and submission fields with Oregon authorities before launch.

Exclusions

The article lists residents with significant cognitive impairment, residents with court-appointed guardians, residents on hospice and residents who have lived in the facility for fewer than two weeks.

Independent survey vendors

Facilities use an independent third-party vendor to administer the survey. Care Analytics offers administration and reporting support for Metric 5.

Using the results

Effective Metric 5 administration helps facilities understand resident experience, target quality improvements and strengthen care.